PRACTICE EXAM SOFTWARE MICROSOFT MB-230 DUMPS PDF

Practice Exam Software Microsoft MB-230 Dumps PDF

Practice Exam Software Microsoft MB-230 Dumps PDF

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Tags: MB-230 Exam Tutorials, Valid MB-230 Vce Dumps, MB-230 PDF Guide, Valid Braindumps MB-230 Questions, MB-230 Dump File

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>> MB-230 Exam Tutorials <<

Valid MB-230 Vce Dumps | MB-230 PDF Guide

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q278-Q283):

NEW QUESTION # 278
A company deploys Dynamics 365 Customer Service.
A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type customers require an answer within five hours.
You need to create the classification ruleset.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
Step 1: Create a new ruleset in a workstream.
To create a logical work classification ruleset, do the following steps:
1. In Customer Service admin center, Omnichannel admin center, or Customer Service Hub, select a workstream, and in the Routing rules area, for the Work classification (optional) option, select Create Ruleset.
2. On the Work classification page, select Create new, and in the Create work classification ruleset dialog, select Logical rules in Rule type, and enter a name and description. By default, the root record is selected and displayed at the top of the condition builder for ease of reference and visibility of the record for which you are creating the rule.
Step 2: Create a new manual rule named Bronze.
3. In the Decision list area, select Create Rule, and on the Create work classification rule dialog, enter a name.
Step 3: Create a condition for the Bronze rule.
4. In the Conditions area, define the conditions according to your business needs. If you are creating classification rules for records, then the top-level condition is automatically populated. You can define conditions for up to two levels of the related records and attributes.
5. In the Output area, select the attribute for which value needs to be set if the conditions are met.
6. Repeat steps 3 through 5 to create the demand rules.
Step 4: Create a rule named 5-hour response from the decision list.
Step 5: Create a demand rule for the Bronze rule.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-work-classification


NEW QUESTION # 279
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 280
You are implementing Omnichannel for Customer Service for a call center.
The call center manager needs to be able to track agents' performance.
You need to configure the intraday insights dashboard to meet the requirement.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor


NEW QUESTION # 281
You need to create the SLAs.
Which three SLAs should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. SLA with 6 hours as the failure time and a one-hour warning
  • B. SLA with 24 hours as the failure time and a two-hour warning
  • C. SLA with 24 hours as the failure time and no warning
  • D. SLA with 6 hours as the failure time and no warning
  • E. SLA with one hour as the failure time and no warning

Answer: A,B,E

Explanation:

An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.


NEW QUESTION # 282
A company administrator is setting up Dynamics 365 Omnichannel for Customer Service.
The administrator is unable to complete the setup due to insufficient permissions.
You need to ensure that the administrator can complete the setup.
Which three security settings should you assign to the administrator? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. -write access to the Client Access License
  • B. Read access to the Client Access License
  • C. Power Platform Admin role
  • D. Dynamics 365 Global Administrator
  • E. Dynamics 365 System Administrator

Answer: B,D,E


NEW QUESTION # 283
......

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Genuine Microsoft MB-230 Exam Questions [2025]

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